We provide a wide range of services including:

• Regular & scheduled cleaning (offices, retail, warehouses)
• Deep cleans (including carpets, upholstery, high traffic floors)
• Window & exterior cleaning
• Hygiene & sanitisation (bathrooms, kitchens, shared spaces)
• Move in / move out cleans or one off cleans
• Water Blasting and house wash
• Specialised cleaning: high access, after construction, etc.

We are based in Auckland, New Zealand, and regularly service all suburbs in the Auckland region. We can discuss whether we can provide services further out for larger contracts.

• We carry out background/security screening of our staff.
• Our team is trained in best practices for hygiene, safe handling of cleaning chemicals, health & safety protocols.
• We use standardised checklists to ensure quality and consistency.

Yes. We can use environmentally friendly cleaning supplies/products on request, including low VOC, biodegradable, and non hazardous chemicals. We also have standard products that are effective and safe.

Pricing depends on a few factors:

• Size of the premises (square meters or number of rooms)
• Frequency of cleaning (daily, weekly, fortnightly, monthly, or one off)
• The scope of work (what specific tasks are needed, any special/specialised cleaning)
• Any additional challenges (high ceilings, exterior windows, difficult access, etc.)

We provide written quotes after assessing your premises and discussing your cleaning requirements.

Included: routine cleaning tasks such as vacuuming/sweeping/mopping, wiping surfaces, emptying bins, sanitising toilets & kitchens, general dusting.

Not always included unless specified: deep carpet cleaning, window washing outside, high level exterior work, special stain removal, consumables (like toilet paper, paper towels) unless arranged.

Whenever possible, we assign you a regular cleaning team to build familiarity with your premises and specific requirements. However, temporary substitutions may happen (e.g. due to staffing or holidays), but we always aim to maintain consistency.

Your satisfaction is important. If there are any issues, we ask you to let us know within 24 hours. We will send a team back (or assign correction) at no extra cost to address the problem.

• We're happy to work with your access protocols (keys, swipe cards, security systems).
• We ensure all staff are reliable and trustworthy; background/identity checks are done.
• All cleaners understand confidentiality and professionalism when entering private/commercial spaces.

Yes. Business Shine Services is fully insured, including liability insurance. This means any accidental damage to property during our work is covered. If you'd like details, we can provide proof of insurance.

We can work either on a contract/bound agreement basis or on more flexible terms, depending on your needs. Contracts help with defining expectations, frequency, scope, pricing, and what happens in case of cancellations, but they are not always required.

We understand things come up. If you need to cancel or reschedule, we ask for at least 24 hours' notice. Shorter notice may incur a fee, depending on the size of the job.